I know there are many products and it can be hard to find answers, so here are a few Frequently Asked Questions that might help you too ...
Why is the phone not always answered?
Email is the preferred contact, as I can keep a record of advice etc for future reference. As I am a one person business, I cant always be answering phonecalls. The packing must be the priority, and on occasion I am needed for out of office work duties to deal with suppliers or at home business duties.
If you cant email your query, you are welcome to email requesting a call back, then I will get back to you as soon as I am able to. Normally same day mid-week. Weekends may be slower.
Can I shop in-store?
Currently only students in the workshops can shop in-store. This will change again, but due to health reasons, I have had to limit open hours to 'open-by-appointment' only.
I didnt get the order email, why?
Normally the email can end up in the spanm folder, so check there first. On occasion, a simple typing error results int he email not making it to you, so be careful when ordering that all info is correct.
Can shipping costs be reduced?
Yes, you can select 'store pick-up' and ask a freind to collect and ship to your method if desired. We dont send items with couriers, only customers friends. If you send a courier, it is at your own risk, and the parcel will be left outside after packing. Do not send the person for collection until you have been emailed it is packed and left out for collection. Any collections booked without confirmation that the order is out is at the cost of the purchaser. For details on freight fees please visit the Shipping and handling section at the footer.
I forgot something, can I add to my order?
Yes you can add to your order as long as it hasnt been shipped. To check this, log in and check your order. If you checked out as a guest, check your emails to see if the order has been shipped. Remember emails may hit your spam folder due to the cheeky business name, so be sure to check there. All orders will get an order email. All shipments will get a shipment email.
Do you send samples?
Sorry we dont. The reason is, we try to keep low prices and sell in small amounts, so businesses can simply buy 1m or 1 piece to get a sample.
I am unsure if the colours I want to buy will match. Can you help me find a match?
Of course! Simply let us know via email or the Contact-us page what you want and the products you need matched to it. If you are matching to a fabric thats not a Booby Traps one, send a small snipping and I will send images of things that may work via email.
Where do I find fit information?
The best spot to look is the Size Information link. There is information there as to why we dont always rely on measurments in bra making. All patterns have several options included, so using Australian Body sizes (what you buy in-store) you can figure out which pattern size group you are after.
Do you offer wholesale prices for businesses?
We have included business bulk buy pricing in the products we are able to reduce. Overall, keeping the lower prices for all has been a priority, as some small businesses are starting out and sampling, requiring only small quantyities to start. To find the pricing, look under the SKU in the product and click on the 'buy in bulk and save'. If there isnt a bulk buy option, it means we may not be able to reduce the item more, but feel free to email in case it has been overlooked. Over time, the prices may change, as import taxes and material supplies are ever changing. Larger amounts may take longer to ship if they have to be made.
Can I send items directly to my maker?
Yes of course! There are several options to store addresses within your account so you can select to send them directly or to yourself first.
Can you custom order items?
Yes, we can have items made, but the quantities are high. In some cases, I am able to source some components/fabrics in smaller quantities if they are available as ready-mades with my suppliers.
Where are the items made?
The stock is made in several different countries and is a private confidential piece of the business.
Can my order be left at my delivery address if I am not home?
Yes, you can select this option in your account. Items left are at your own risk, so ensure it is a safe delivery option.
Does it matter if I chose to checkout as a guest?
Not at all. The Guest checkout just means you need to enter your info each time you order and you dont keep a purchase record. Registered customers can log in and access all orders at any time which is very suitable for tax purposes. Guest customers must keep their own records from the email correspondance.
My order is lost, late or damaged, how do I handle this?
The orders are insured, so provided the timeframe Australia Post needs to deliver has passed, then I can open a case for your lost or late order. If the order arrives damaged, please take a photo prior to opening. A video is also good, so I can prove that it arrived damaged. When emailing the problem, please let me know what items arrived with a photo and what is missing. The order can onlyu be resent when Australia Post accepts that the parcel cannot be found.
The colour I ordered is wrong, can I return item/s?
Click here for the info on returns/exchanges.
I am making one of the Booby Traps patterns and am struggling. Can I get support?
Yes! Please email info@boobytraps.com.au and if you need a call back request this leaving your contact details and preferred contact time. There is also a digital pattern catergory being built here so you can grab a downloadable step by step guide for each pattern.
Do I need experience to make bras?
Yes, stretch sewing experience is recommended, so knickers or a wirefree bralette or bra option is a good way to learn. You can get a lot of info here, so reading up first is wise.
Can I get patterns to print at home?
Yes of course! They are here Digital Patterns. Please ensure you read all info so that you are aware of what print format the pattern/s are delivered in. All digital patterns are delivered via email, so please check your spam folder if you dont see the email.
The pattern I want isnt in my size, what can I do?
Let me know via email info@boobytraps.com.au and I will see when and if it will be ready.
I accidentally bought a hardcopy pattern, can i change it to a downloadable one?
Sure you can as long as it hasnt been shipped. The order can be partially refunded and the digital pattern delivered. If the order is shipped, I am sorry, there is nothing we can do about it.
I want to buy a gift certificate for a family member or friend. How do I do this?
Just click on the Gift Certificate link here or on the footer of the website. Gift Certificates dont have an expiry date. There is a minumum of $20 and the amount can be entered by the purchaser. There is a notes area so you can add this to the voucher. Gift Certificates are non-refundable and apply to all items on the website including workshops and digital classes or patterns.