Customer Service
Booby Traps
Unit 25, 1-3 Jubilee Avenue, Warriewood NSW 2102
Ph: 8411 1984
www.boobytraps.com.au
info@boobytraps.com.au
- Shipping & Delivery
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Shipping within Australia is via Australia Post. We endeavour to post items within one day of receiving the order. On some occasions this is not possible, due to workshops and sewing classes, so parcels may be posted up to 3 days after the order is procesed. If an order is urgent, please make a note in the checkout section of your order and we will do our best to accommodate that.
- Returns & Replacements
- Returns are accepted in the form of exchange for incorrectly purchased items or faulty items, provided the item is returned in the condition it was purchased in. The items must be exchanged within one month of purchasing. Refunds are not issued, but in the case of the customer not finding a desirable item, a gift voucher can be issued.
- Ordering
- Orders are taken on some items. Leg Avenue items are orderable and generally will take approximately 2 weeks to arrive, depending on stock levels from the suppliers. A 50% deposit is required for Leg Avenue orders. Hand made lingerie items may be ordered, and an estimate of production time is given upon ordering the item/s. Full payment is required at time of order.
- Payment, Pricing & Promotions
- Payment methods include Paypal, eftpos and cash. Diners or Amex are not available. Direct Deposit is also available when required, and orders will be sent when funds are cleared. Booby Traps does not run accounts. Varied promotions are run on a regular basis. The monthly promotions will be seen on the homepage banners, and the specials menu will have individual sale items visible. Booby Traps also runs clearance Open Days from time to time, in order to be informed of those days, please register for our newsletter. We do not send out frequent newsletters, but if you do not wish to get them it is very easy to unsubscribe.
- Viewing Orders
- You can view the status of your order through your account information, as well as previous orders. It is quite simple to print out invoices - Go to My Orders, select view order of the invoice you want to print , at the top right you can select print order. This will open a pdf file that will have all the information you require. Please note GST is not included in any orders, as we are a very small business.
- Updating Account Information
- Please ensure your account information is accurate and up to date. Your information can be changed or updated at any time by logging in and selecting account information.
